BluePrint Data's standard Phone and e-mail Support is available by calling +1-904-647-3979 or sending an e-mail to our support staff. For 24 hour support please call the support number provided with your support contract.
All our products and services come with our standard support which includes full contact information for our service and network technicians as well as an assigned project manager. Support in the US is available Monday to Friday 9 am to 5 pm Eastern Standard Time (EST UTC -5) with call back, e-mail, SMS, or chat contact within 30 minutes. Support in India is available Monday to Friday 11 am to 7 pm India Standard Time (IST UTC +9) with call back, e-mail, SMS, or chat contact within 30 minutes.
Premium support includes all the benefits of our standard support PLUS a dedicated support phone number in the US. Our premium support is 24 hour a day 7 days a week plus holidays. We provide a 30 min or less call back / return contact and a money back guarantee for any BluePrint Data errors that cause a delay of services to your users. We offer a variety of service level agreements and can custom one that make sense to you, your customers and your situation and circumstances not ours!
BluePrint Data maintains a support staff in Florida and California in the USA as well as New Delhi India. This staff is available for both standard and premium support. Multiple continent support teams means at BluePrint Data we never sleep, so we are always ready to help you and your customers.