BluePrint Data Stands behind its products and services and offers standard and premium support options.

All our products and services come with our standard support which is available Monday to Friday except US Holidays from 9 am to 5 pm Eastern Standard Time (EST) and includes a call back or e-mail / SMS / chat contact within 30 minutes read more.  Premium Support is also available and includes a private direct phone number to our on call technical support staff and other benefits.  Looking for support in Asia / Pacific, Europe or India?  read more.

Standard and Premium Support Options.

BluePrint Data's standard Phone and e-mail Support is available by calling +1-904-647-4491 or sending an e-mail to support@BluePrintData.com.   For 24 hour support with 30 min or less call back - please call the support number provided with your support contract.

Learn More


 

In addition to our support options we also include service level agreements for our URL filter database and can, for example, guarantee web site reviews within 24 hours.

URL Filter Service Level Agreements

Part of what makes the BluePrint Data URL Filtering so effective is our peering agreements.  Our partners anonymously send us the URLs (i.e. Web sites) their customers and users access.  We then add any URLs not in our system to the review queue where they are reviewed and added to the full URL filter database.  This enables us to ensure we have excellent coverage of Web site content for the sites your users are visiting.

read more


Regional Support

 

Support in Asia / Pacific, Europe and India
BluePrint Data India maintains a support staff in New Delhi.  This staff is available for both standard and premium support.  Multiple contentent support teams means at BluePrint Data we never sleep, so we are always ready to help you and your customers. 

United States Support

 

Support in the United States
BluePrint Data maintains a support staff in Jacksonville Florida and California. This staff is available for both standard and premium support.  Having support on both the east and west coast enables us to be responsive to your support needs..


 
Standard Support
All our products and services come with our standard support which includes full contact information for our service and network technicians as well as an assigned project manager.  Support in the US is available Monday to Friday except Holidays from 9 am to 5 pm Eastern Standard Time (EST) and includes a call back or e-mail / SMS / chat contact within 30 minutes.  Support in India is available Monday to Friday except Holidays from 11 am to 7 pm India Standard Time (IST) and includes a call back or e-mail / SMS / chat contact within 30 minutes.
Premium Support
Premium support includes all the benefits of our standard support PLUS a dedicated support phone number in the US.  Our premium support is 24 hour a day 7 days a week plus holidays.  We provide a 30 min or less call back / return contact and a money back guarantee for any BluePrint Data errors that cause a delay of services to your users.  We offer a variety of service level agreements and can custom one that make sense to you, your customers and your situation and circumstances not ours!